Refund Policy

1. Refund Eligibility

Due to the dependency on partner platforms and significant computational costs incurred by AI processing, refund requests must be made within 3 days of your purchase. After this period, refunds are not supported.

For more information, please contact us at support@konz.ai.

2. Credit Usage Limitation

If you have already utilized the service's computational resources (e.g., generating AI videos or images), you will not be eligible for a refund, regardless of the time since purchase.

For more details, please contact support@konz.ai.

3. How to Request a Refund

To request a refund, please contact our support team at support@konz.ai and include the following information:

• Account details
• Order number
• Purchase date
• Detailed reason for the request

All refund requests must be submitted within 3 days of purchase.

4. Subscription Cancellation

Due to the significant discounts already provided in our pricing structure and dependency on AI computation resources, refunds are limited. However, users may cancel their subscription at any time.

For assistance, please contact support@konz.ai.

5. Processing Refunds

After receiving your refund request, our team will carefully review it and notify you of the decision. If approved, the refund will be processed to your original payment method.

For any questions, please contact support@konz.ai.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time.

• Any changes will be immediately reflected on this page.
• We recommend checking this policy periodically.

For policy updates or inquiries, please contact support@konz.ai.